Shipping Info

Estimated Shipping Times

Total Delivery Time: Order processing time + Shipping time.
Order Processing Time: Your order will be processed within 1-3 business days.
Shipping Time: After processing, your order will be shipped and should arrive within 4-12 business days, depending on the country and region. Please refer to the table below for more details.

By Country

Business Days
United States* 6 to 12
Canada 7 to 12
Australia & New Zealand 6 to 12
United Kingdom 5 to 10
France, Germany, Italy, Spain 5 to 10
Rest of Europe 5 to 10
Japan 4 to 8
Korea, Singapore 4 to 8
By Region Business Days
European Union 5 to 10
Middle East 10 to 15
South East Asian 10 to 15
South America 15 to 25
The Caribbeans 15 to 25
Once shipped, we will provide step-by-step tracking for the package through email and SMS.

Tracking

  • Tracking Numbers are updated within 1-3 business days, you will receive an email confirmation once your package has been shipped.
  • You can also track your package on our Track Order Status Page
  • Shipping time may vary due to product availability. PUPWONDERS reserves the right to cancel any orders that involve product availability in which the customers will be contacted.
  • Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
  • Please note that these are estimated delivery times. Weekends and public holidays are not included..
  • If you have any questions related to your delivery, please contact our Customer Care team at support@pupwonders.com

Shipping Cost

We offer free standard shipping on all orders above $59! Under $59 we charge $5.99 for the shipping rate at checkout.

ORDER VALUE STANDARD SHIPPING RATE
$0-59 $7.99
$59+(include $59) FREE

Shipping Details

Please ensure all of your shipping details are 100% correct before placing the order.

PUPWONDERS is not responsible if the incorrect or missing shipping information is provided at check out. We will not process any refunds in such circumstances.

PUPWONDERS is responsible for delivering items to the shipping address provided at check out. We are not liable if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If you've made a mistake with the shipping address or want to change or cancel an order, please email support@pupwonders.com within 2 hours and provide the order # and details. Once we begin processing your order, we can no longer accept any changes or cancellations.

Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity.